❓ Frequently Asked Questions (FAQs)

Shipping & Order Status

Q. Dispatch & Delivery Time?: A. Dispatch happens on the **same working day**. After dispatching, delivery time depends on the courier partner and your distance.
Q. Serviceable Pincode for Delivery?: A. We ship products **everywhere** in India.
Q. Order Tracking Option?: A. After dispatch, you can track your order using the courier’s website with the tracking details, which you will receive via **SMS**.

Q. Available Payment Method?: A. We currently accept **Cash on Delivery** option only.
Q. Return-Refund Option?: A. **Available** with a simple request via email.
Q. Period For Return Request?: A. **7 days** after receiving the order.
Q. Order Cancellation Option?: A. **Available** with a simple request via email (must be requested before dispatch).

Q. How durable are my shoes?: A. A pair of shoes can take a beating and keep on ticking in your everyday life. **We do not recommend** going camping, trekking, or working out in them. Base-jumping safe!
Q. How long will a pair of shoes last me?: A. Pretty long, longer than your last relationship. Just give them love & care and occasionally caress them!
Q. How comfortable are my shoes?: A. The soles are **shockproof, water-resistant, flexible, and extremely lightweight**. The insoles are cushiony, offering best-in-class comfort. Long story short – like walking on pillows!
Q. Are shoes weather-resistant?: A. Shoes are good for any weather and remain **breathable and airy**. Just don’t go skiing in them!
Q. Will I sweat a lot in shoes?: A. The **breathable uppers** will ensure you are comfortable even in hot conditions. Shoes have been tested in the deserts of Dubai, no jokes!
Q. Can shoes be used for athletic purposes like running, gym, and training?: A. Shoes are **all-day sneakers**, best for wearing comfortably throughout the day (over 14 hours of comfort). **We do not recommend them for gym/training/running**. Recommended for crossing roads and getting stuff done!

Q. What colors do shoes come in?: A. We have **multiple colors in each style**. Refer to the product pages to see our complete range of available color blends. Awe guaranteed!
Q. Will the color of my shoes bleed or fade?: A. Shoe uppers have been tested for **color fastness and fade resistance**. To keep them looking as good as new, treat them like a child, your own child!
Q. Are shoes eco-friendly?: A. Shoes are made of modern materials like most high-end shoes. We are working on an **eco-friendly line**, stay tuned!

Any other questions?

For any other questions, please drop us an email at contact@shopping.jsbxwh.com.

⚠️ WARNING: We never ask for any credit/debit card number, OTP, PIN, CVV, etc.